Customer Policy
Refunds &
Returns
Last Updated
March 20, 2026
Thank you for shopping with BWL Concept via www.bowertz.com. All returns and refunds are handled on a case-by-case basis. You must contact our team first to confirm eligibility before sending any item back.
Overview
At BWL Concept, all return and refund requests are reviewed individually by our team. You must contact us before returning any item — we will confirm eligibility, guide you through the process, and provide further instructions.
Important: Do not send back any item without first speaking with our team. Unsolicited returns may not be accepted and we cannot guarantee a refund for items returned without prior approval.
How to Initiate a Return
To begin the return or refund process, reach out to our team via email or WhatsApp. We will review your case and let you know if your request qualifies.
When contacting us, please provide:
- Your order number
- A brief description of the issue
- Photos of the item (if damaged or incorrect)
Our team will respond and confirm whether your return is approved, along with next steps. No item should be shipped back until you receive written confirmation from us.
Refunds
Refunds are only issued after our team has reviewed and approved your request. The decision is made at our discretion based on the details you provide.
- You must contact our team first — refunds are not automatic
- Approved refunds are processed after verification and inspection
- Refunds are issued to the original payment method used at checkout
- Shipping or handling costs may be non-refundable
We handle every case individually to ensure a fair outcome. Get in touch with us and our team will be happy to assist.
Contact Us
For any questions about this policy or your return:
Our Commitment
We aim to keep our return process simple and fair for all customers. Thank you for choosing BWL Concept.