Customer Policy
Refunds &
Returns
Last Updated
March 20, 2026
Thank you for shopping with BWL Concept via www.bowertz.com. This policy outlines the conditions for returns, refunds, and exchanges.
Returns Eligibility
We accept returns within 7 days of delivery if all of the following conditions are met:
- The item is unused
- The item is in its original packaging
- All accessories and components are included
Returns that do not meet these conditions may be declined at our discretion.
Non-Returnable Items
We do not accept returns for the following:
- Items damaged due to misuse or improper handling
- Installed products (e.g., inverters, batteries, solar systems), unless defective
- Items explicitly marked as non-returnable at the time of purchase
How to Request a Return
To initiate a return, contact us via email or WhatsApp using the details below:
Please include the following in your message:
- Your order number
- Reason for return
- Photos of the item (if damaged or incorrect)
Approved returns will receive further instructions from our team on how to proceed.
Refunds
- Refunds are processed after inspection of the returned item
- Approved refunds are issued to the original payment method
Processing Time
7–14 Business Days
after item inspection
Refund Method
Original Payment
channel used at checkout
Shipping or handling costs may be deducted from the refund amount where applicable.
Exchanges & Damaged Items
Damaged or faulty items must be reported within 48 hours of delivery. Reports made after this window may not be eligible for an exchange or refund.
- Exchanges are only available for defective or incorrect items
- Contact us within 48 hours of delivery to report a damaged or faulty item
Where applicable, we will provide a replacement, repair, or refund at our discretion.
Contact
For any questions about this policy or your return:
Our Commitment
We aim to keep our return process simple and fair for all customers. Thank you for choosing BWL Concept.